Case planning work often involves many of the aspects underlying the gateway function of homelessness service providers.

• Assistance and referral for obtaining appropriate housing
• Assistance in accessing income assistance, pension benefits, disability benefits, obtaining a BC identification card and/or a bank account
• Advocacy and legal services support
• Linkages and referrals to support services
• Referrals to appropriate services or resources such as medical services, mental health services, alcohol, and drug treatment services